Refund policy

Changing your mind

You have the right to cancel your order within 14 days without giving any reason. The cancellation period ends 14 days after the day you, or someone you name who is not the carrier, receive your order. If your order arrives in more than one delivery, it ends 14 days after the day you, or someone you name who is not the carrier, receive the last item.

To cancel, tell us clearly that you want to cancel, by email at hello@proofskincare.co.uk or by letter to our registered office (Suite 1 Riverside House, Normandy Road, Swansea, SA1 2JA, United Kingdom), and please include your order number if you have it. You can use the cancellation form at the end of this page, but you do not have to. To meet the deadline, it is enough to send us your message before the 14 days have ended.

We will reply to give you the address to send the items to. Please send them back without delay, and in any case within 14 days of the day you told us you were cancelling. This deadline is met if you send the items before those 14 days end. You will have to pay the direct cost of returning them. We recommend a tracked service, as the items are your responsibility until they reach us.

If you cancel, we will refund all payments we received from you for the items you return, including the cost of delivery, except for any extra cost if you chose a more expensive delivery than our Standard delivery. We will make the refund without delay, and no later than 14 days after we receive the items back or, if that is earlier, 14 days after you give us evidence that you have sent them back. We may hold the refund until we have received the items or you have given us evidence that you sent them back, whichever is earlier. We refund to the payment method you used, and you will not pay any fee for the refund.

Please return items unused where you can. We may reduce your refund by the amount a product has lost in value, if that loss is the result of you handling it more than was necessary to establish its nature, characteristics and functioning.

If something is wrong

If a product arrives damaged or leaking, is faulty, or is not what you ordered, email us within 30 days of delivery with your order number and a photo. You can have a full refund, including delivery, or a replacement if you prefer. We pay for the return postage if we ask for the item back.

After 30 days you still have legal rights. Products must be of satisfactory quality, fit for their purpose and as described, and if one is not, you may be entitled to a repair or replacement and, if that does not put it right, a price reduction or a refund. Contact us and we will sort it out. Nothing in this policy limits your statutory rights.

If a product does not suit your skin

Every ingredient is listed on the tin and on the product page, so you can check before you buy. If a product does not suit your skin, stop using it, and email us if you have a question. Do not apply it to broken or irritated skin, and avoid contact with eyes.

Cancellation form

Complete and return this form only if you want to cancel your order. You can also simply email us.

To: PROOF Skincare Limited, Suite 1 Riverside House, Normandy Road, Swansea, SA1 2JA, United Kingdom, hello@proofskincare.co.uk

I hereby give notice that I cancel my contract of sale of the following goods:
Order number:
Goods:
Ordered on:
Received on:
Name:
Address:
Signature (only if this form is sent on paper):
Date: