Shipping policy

Where we deliver

We currently deliver to addresses in the United Kingdom only.

Delivery options and prices

• Standard (Royal Mail Tracked 48): £3.50. Royal Mail aims for two to three working days after dispatch.
• Standard on orders of £50 or more, after any discount: free.
• Express (Royal Mail Tracked 24): £4.95. Royal Mail aims for the next working day after dispatch.

The delivery charge for your order is shown at checkout before you pay. Delivery times are Royal Mail's targets, not guarantees.

When we dispatch

Orders placed by 12pm on a working day are dispatched the same day. Orders placed after 12pm, at weekends or on bank holidays are dispatched the next working day. You will get an email with tracking when your order leaves us.

Coming soon products

Products marked 'Coming soon' cannot be ordered yet.

Lost or late parcels

If your order has not arrived within 10 working days of dispatch, email hello@proofskincare.co.uk and we will trace it, then replace or refund it if it is lost.